Privacy Policy

1. Introduction

stillponenyn ("we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it. It applies to individuals who contact us, use our website at stillponenyn.club, or arrange in-home elderly care services with us in Taiwan.

If you have questions about this policy, please contact: [email protected]

2. Data We Collect

We collect personal data through the following means:

• Contact forms: Name, email address, phone number, and message content
• Service arrangements: Information about the elder receiving care (name, health context, daily routines, preferences), and contact details of family members
• Cookies and analytics: Website usage data collected via cookies (see our Cookie Policy)
• Telephone enquiries: Information shared during phone conversations with our team

We do not collect sensitive medical records. Care observations made by our helpers are shared only with the relevant family and stored securely in our internal systems.

3. How We Use Personal Data

• To respond to enquiries and manage service arrangements
• To match appropriate helpers to households
• To provide family members with visit summaries and updates
• To invoice for services provided
• To improve the quality and operation of our services
• To comply with applicable laws in Taiwan

Legal basis: Processing is based on your consent (for enquiries and contact forms), on the performance of a service agreement (for arranged care), or on legitimate interests (for service improvement and internal coordination).

4. Data Retention

We retain contact enquiry data for up to 12 months from the date of last contact. Service arrangement records are retained for up to 5 years after the arrangement ends, in accordance with business and legal record-keeping requirements in Taiwan. You may request deletion of your data at any time subject to applicable legal obligations.

5. Data Sharing

We do not sell personal data. We may share data with:

• Our helpers and coordinators — only information relevant to the specific arrangement
• Service providers — such as cloud storage and invoicing platforms operating under data processing agreements
• Legal authorities — when required to comply with Taiwan law or a lawful request

All third-party providers used by stillponenyn are required to handle data in accordance with applicable privacy standards.

6. Data Security

We use industry-standard measures to protect personal information, including access controls, encrypted storage for sensitive files, and regular internal reviews of data handling practices. In the event of a data breach that poses a risk to individuals, we will notify affected parties and relevant authorities as required by Taiwan law.

7. Cookies

Our website uses cookies to understand how visitors interact with it. You can manage your preferences at any time. See our Cookie Policy for full details on what cookies we use and how to control them.

8. Your Rights

Under Taiwan's Personal Data Protection Act (個人資料保護法), you have the following rights:

• Right to access: Request a copy of personal data we hold about you
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your data, subject to legal retention requirements
• Right to restrict processing: Request that we limit how we use your data
• Right to withdraw consent: Where processing is based on consent, you may withdraw at any time
• Right to lodge a complaint: You may raise concerns with Taiwan's Personal Data Protection supervisory authority

To exercise any of these rights, contact: [email protected]

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies directly.

10. Children's Privacy

Our services and website are intended for adults (18 and over). We do not knowingly collect personal data from individuals under 18. If you believe such data has been submitted, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact

Data Controller: stillponenyn

No. 99, Section 2, Renai Road, Neihu District, Taipei 114, Taiwan

Email: [email protected]

Phone: +886 6 946 6560